csc news Realização̲̲̲̲ Uma empresa do grupo ̲̲̲̲̲̲̲ WEDNESDAY JUNUARY, 2011 YEAR 2 | No 18 (Almost) perfect, at less cost and applicable in the outsourcing and SS industry businessweek.com Source: Mike Way, Six Sigma and Lean in a shared services environment, presentation Prague 2009. Page 4 Page 2 Good quality does not cost – it pays. But many companies do not recognize it as they do not know how much things cost due to missing cost calculation in many areas. Page 3 By: Mark Kobayashi-Hillary, IT Editor Shared Services & Outsourcing Network By: Magdalena Szarafin Outsourcing Institute IT Infrastructure. We all need it to keep our companies moving, but managing the reality can be a mess. An old stereotype, common-known (in a Page 2 By: Rakesh Sangani, Partner at Proservartner & SSON Editor at Large Our resident expert, Rakesh Sangani, partner at Proservartner and SSON Editor at Large, answers a question from one of our members – What is next for Shared Services? We implement BPO or shared sevices (SSC) solutions as we want to cut cost. Page 5 By: Jerry Geisel dallasnews.com . DALLAS—A unit of Xerox Corp. said human resources outsourcing unit from Hewlett-Packard Co. for $125 million.