{"id":9042,"date":"2026-08-12T14:19:17","date_gmt":"2026-08-12T17:19:17","guid":{"rendered":"https:\/\/ieg.com.br\/blog\/?post_type=revista&#038;p=9042"},"modified":"2026-08-14T16:54:07","modified_gmt":"2026-08-14T19:54:07","slug":"shared-services-news-edicao-77","status":"publish","type":"revista","link":"https:\/\/ieg.com.br\/blog\/revista\/shared-services-news-edicao-77\/","title":{"rendered":"Shared Services News | Edi\u00e7\u00e3o 77"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Observa\u00e7\u00e3o: para melhor leitura da SSNews 77, fa\u00e7a o download do arquivo em pdf.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A 77\u00aa edi\u00e7\u00e3o da Shared Services News re\u00fane conte\u00fados relevantes sobre o IEG e o mercado de Servi\u00e7os Compartilhados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nesta edi\u00e7\u00e3o, apresentamos dados, experi\u00eancias, tend\u00eancias, resultados de estudos e pr\u00e1ticas do mundo corporativo que ajudam a compreender os movimentos do mercado e os desafios dos Centros de Servi\u00e7os Compartilhados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea poder\u00e1 conferir a entrevista do IEG com o time da ISA Energia Brasil para entender as pr\u00e1ticas e o posicionamento da empresa em rela\u00e7\u00e3o \u00e0 Experi\u00eancia do Cliente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Al\u00e9m disso, voc\u00ea vai poder conhecer um pouco mais sobre o Selo IEG de Aprova\u00e7\u00e3o dos Clientes do CSC, desenvolvido pelo IEG para reconhecer os CSCs que demonstram um patamar consistente de aprova\u00e7\u00e3o por parte de seus clientes, atrav\u00e9s de uma Pesquisa de Satisfa\u00e7\u00e3o.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tamb\u00e9m abordamos o avan\u00e7o dos agentes de Intelig\u00eancia Artificial nas empresas, seus principais benef\u00edcios, os desafios de implementa\u00e7\u00e3o e o n\u00edvel de ado\u00e7\u00e3o dessa tecnologia nas organiza\u00e7\u00f5es.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por fim, um overview das reuni\u00f5es dos Grupos de Discuss\u00e3o sobre CSC coordenados pelo IEG que aconteceram no primeiro semestre de 2026 e perspectivas, al\u00e9m de outras mat\u00e9rias com cases, inova\u00e7\u00f5es e assuntos exclusivos em CSC.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mais do que acompanhar as transforma\u00e7\u00f5es do setor, queremos contribuir para a dissemina\u00e7\u00e3o de conte\u00fados atuais, relevantes e de qualidade, oferecendo refer\u00eancias que apoiem profissionais e empresas na evolu\u00e7\u00e3o de suas opera\u00e7\u00f5es e na tomada de decis\u00f5es.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Desejamos uma excelente leitura!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Equipe SSNews.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"author":1,"featured_media":9043,"template":"","categories":[138],"class_list":["post-9042","revista","type-revista","status-publish","has-post-thumbnail","hentry","category-revista"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IEG Connection | Shared Services News | Edi\u00e7\u00e3o 77<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ieg.com.br\/blog\/revista\/shared-services-news-edicao-77\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IEG Connection | Shared Services News | Edi\u00e7\u00e3o 77\" \/>\n<meta property=\"og:description\" content=\"Observa\u00e7\u00e3o: para melhor leitura da SSNews 77, fa\u00e7a o download do arquivo em pdf. A 77\u00aa edi\u00e7\u00e3o da Shared Services News re\u00fane conte\u00fados relevantes sobre o IEG e o mercado de Servi\u00e7os Compartilhados. Nesta edi\u00e7\u00e3o, apresentamos dados, experi\u00eancias, tend\u00eancias, resultados de estudos e pr\u00e1ticas do mundo corporativo que ajudam a compreender os movimentos do mercado [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ieg.com.br\/blog\/revista\/shared-services-news-edicao-77\/\" \/>\n<meta property=\"og:site_name\" content=\"IEG Connection\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/IEG.Brasil\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-14T19:54:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2026\/08\/Revista-Divulgacao_Post-Blog-1024x625.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"625\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/revista\\\/shared-services-news-edicao-77\\\/\",\"url\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/revista\\\/shared-services-news-edicao-77\\\/\",\"name\":\"IEG Connection | Shared Services News | Edi\u00e7\u00e3o 77\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/revista\\\/shared-services-news-edicao-77\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/revista\\\/shared-services-news-edicao-77\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/Revista-Divulgacao_Post-Blog-scaled.png\",\"datePublished\":\"2026-08-12T17:19:17+00:00\",\"dateModified\":\"2026-08-14T19:54:07+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/revista\\\/shared-services-news-edicao-77\\\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ieg.com.br\\\/blog\\\/revista\\\/shared-services-news-edicao-77\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/revista\\\/shared-services-news-edicao-77\\\/#primaryimage\",\"url\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/Revista-Divulgacao_Post-Blog-scaled.png\",\"contentUrl\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/Revista-Divulgacao_Post-Blog-scaled.png\",\"width\":2560,\"height\":1563},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/revista\\\/shared-services-news-edicao-77\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Shared Services News | Edi\u00e7\u00e3o 77\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/\",\"name\":\"IEG Connection\",\"description\":\"O IEG \u00e9 uma empresa que elabora solu\u00e7\u00f5es de ensino, pesquisa e consultoria em gest\u00e3o de forma integrada e complementar para voc\u00ea e para a sua organiza\u00e7\u00e3o.\",\"publisher\":{\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/#organization\",\"name\":\"IEG\",\"url\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/ieg-blog-logo.png\",\"contentUrl\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/ieg-blog-logo.png\",\"width\":310,\"height\":126,\"caption\":\"IEG\"},\"image\":{\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/IEG.Brasil\",\"https:\\\/\\\/www.instagram.com\\\/ieg.brasil\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/ieg-instituto-de-engenharia-de-gestao\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCFEkxPdX86l8xWwV73kxJyA\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"IEG Connection | Shared Services News | Edi\u00e7\u00e3o 77","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ieg.com.br\/blog\/revista\/shared-services-news-edicao-77\/","og_locale":"pt_BR","og_type":"article","og_title":"IEG Connection | Shared Services News | Edi\u00e7\u00e3o 77","og_description":"Observa\u00e7\u00e3o: para melhor leitura da SSNews 77, fa\u00e7a o download do arquivo em pdf. A 77\u00aa edi\u00e7\u00e3o da Shared Services News re\u00fane conte\u00fados relevantes sobre o IEG e o mercado de Servi\u00e7os Compartilhados. Nesta edi\u00e7\u00e3o, apresentamos dados, experi\u00eancias, tend\u00eancias, resultados de estudos e pr\u00e1ticas do mundo corporativo que ajudam a compreender os movimentos do mercado [&hellip;]","og_url":"https:\/\/ieg.com.br\/blog\/revista\/shared-services-news-edicao-77\/","og_site_name":"IEG Connection","article_publisher":"https:\/\/www.facebook.com\/IEG.Brasil","article_modified_time":"2026-08-14T19:54:07+00:00","og_image":[{"width":1024,"height":625,"url":"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2026\/08\/Revista-Divulgacao_Post-Blog-1024x625.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. tempo de leitura":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ieg.com.br\/blog\/revista\/shared-services-news-edicao-77\/","url":"https:\/\/ieg.com.br\/blog\/revista\/shared-services-news-edicao-77\/","name":"IEG Connection | Shared Services News | Edi\u00e7\u00e3o 77","isPartOf":{"@id":"https:\/\/ieg.com.br\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ieg.com.br\/blog\/revista\/shared-services-news-edicao-77\/#primaryimage"},"image":{"@id":"https:\/\/ieg.com.br\/blog\/revista\/shared-services-news-edicao-77\/#primaryimage"},"thumbnailUrl":"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2026\/08\/Revista-Divulgacao_Post-Blog-scaled.png","datePublished":"2026-08-12T17:19:17+00:00","dateModified":"2026-08-14T19:54:07+00:00","breadcrumb":{"@id":"https:\/\/ieg.com.br\/blog\/revista\/shared-services-news-edicao-77\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ieg.com.br\/blog\/revista\/shared-services-news-edicao-77\/"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/ieg.com.br\/blog\/revista\/shared-services-news-edicao-77\/#primaryimage","url":"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2026\/08\/Revista-Divulgacao_Post-Blog-scaled.png","contentUrl":"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2026\/08\/Revista-Divulgacao_Post-Blog-scaled.png","width":2560,"height":1563},{"@type":"BreadcrumbList","@id":"https:\/\/ieg.com.br\/blog\/revista\/shared-services-news-edicao-77\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/ieg.com.br\/blog\/"},{"@type":"ListItem","position":2,"name":"Shared Services News | Edi\u00e7\u00e3o 77"}]},{"@type":"WebSite","@id":"https:\/\/ieg.com.br\/blog\/#website","url":"https:\/\/ieg.com.br\/blog\/","name":"IEG Connection","description":"O IEG \u00e9 uma empresa que elabora solu\u00e7\u00f5es de ensino, pesquisa e consultoria em gest\u00e3o de forma integrada e complementar para voc\u00ea e para a sua organiza\u00e7\u00e3o.","publisher":{"@id":"https:\/\/ieg.com.br\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ieg.com.br\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/ieg.com.br\/blog\/#organization","name":"IEG","url":"https:\/\/ieg.com.br\/blog\/","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/ieg.com.br\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2021\/02\/ieg-blog-logo.png","contentUrl":"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2021\/02\/ieg-blog-logo.png","width":310,"height":126,"caption":"IEG"},"image":{"@id":"https:\/\/ieg.com.br\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/IEG.Brasil","https:\/\/www.instagram.com\/ieg.brasil\/","https:\/\/www.linkedin.com\/company\/ieg-instituto-de-engenharia-de-gestao\/","https:\/\/www.youtube.com\/channel\/UCFEkxPdX86l8xWwV73kxJyA"]}]}},"_links":{"self":[{"href":"https:\/\/ieg.com.br\/blog\/wp-json\/wp\/v2\/revista\/9042","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ieg.com.br\/blog\/wp-json\/wp\/v2\/revista"}],"about":[{"href":"https:\/\/ieg.com.br\/blog\/wp-json\/wp\/v2\/types\/revista"}],"author":[{"embeddable":true,"href":"https:\/\/ieg.com.br\/blog\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ieg.com.br\/blog\/wp-json\/wp\/v2\/media\/9043"}],"wp:attachment":[{"href":"https:\/\/ieg.com.br\/blog\/wp-json\/wp\/v2\/media?parent=9042"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ieg.com.br\/blog\/wp-json\/wp\/v2\/categories?post=9042"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}