{"id":8635,"date":"2025-09-24T12:46:24","date_gmt":"2025-09-24T15:46:24","guid":{"rendered":"https:\/\/ieg.com.br\/blog\/?p=8635"},"modified":"2025-09-26T13:48:14","modified_gmt":"2025-09-26T16:48:14","slug":"como-foi-o-sslf-2025-provar-sustentar-e-elevar-o-valor-do-csc","status":"publish","type":"post","link":"https:\/\/ieg.com.br\/blog\/como-foi-o-sslf-2025-provar-sustentar-e-elevar-o-valor-do-csc\/","title":{"rendered":"Como foi o SSLF 2025: Provar, Sustentar e Elevar o Valor do CSC"},"content":{"rendered":"\n<p>No dia <strong>17 de setembro de 2025<\/strong>, o IEG realizou no <strong>Milenium Centro de Conven\u00e7\u00f5es<\/strong>, em S\u00e3o Paulo, mais uma edi\u00e7\u00e3o do principal <a href=\"https:\/\/ieg.com.br\/eventos-e-treinamentos\/\">evento<\/a> para diretores e l\u00edderes de Servi\u00e7os Compartilhados brasileiro, o <strong>Shared Services Leadership Forum (SSLF)<\/strong>. O evento reuniu cerca de <strong>200 participantes<\/strong> de <a href=\"https:\/\/ieg.com.br\/csc-centro-de-servicos-compartilhados\/\">Centros de Servi\u00e7os Compartilhados <\/a>(CSCs) do pa\u00eds, das 8h \u00e0s 18h, que acompanharam uma programa\u00e7\u00e3o intensa, repleta de <strong>cases, pain\u00e9is e discuss\u00f5es estrat\u00e9gicas<\/strong>, acerca do tema central: <em>\u201c<strong>Provar, Sustentar e Elevar o Valor do CSC \u2013 Uma Constante Evolu\u00e7\u00e3o<\/strong>\u201d<\/em>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"347\" src=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/SSLF-2025-1-1024x347.png\" alt=\"\" class=\"wp-image-8638\" srcset=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/SSLF-2025-1-1024x347.png 1024w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/SSLF-2025-1-300x102.png 300w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/SSLF-2025-1-768x260.png 768w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/SSLF-2025-1.png 1395w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Fonte: Divulga\u00e7\u00e3o IEG<\/figcaption><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Confira o v\u00eddeo de abertura:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"SSLF 2025 - Abertura\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/95Zjuo4IlDw?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/ieg.com.br\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\">Fonte: IEG<\/figcaption><\/figure>\n\n\n\n<p><strong>Um dia de conte\u00fado e networking de alto n\u00edvel<\/strong><\/p>\n\n\n\n<p>O evento come\u00e7ou com a <strong>Palestra de Abertura \u2013 <em>Efici\u00eancia como Estrat\u00e9gia: O Papel Cr\u00edtico do CSC em Cen\u00e1rios Econ\u00f4micos Complexos<\/em><\/strong>, conduzida por <strong>Paulo Gala<\/strong>, economista e conselheiro da FIESP. Logo em seguida, o painel <strong>\u201cDo ROI ao ROV: As M\u00e9tricas para Medir e Comunicar o Valor Estrat\u00e9gico do CSC para o C-Level\u201d<\/strong> reuniu executivos de peso para discutir como traduzir performance em valor estrat\u00e9gico para a alta lideran\u00e7a.<\/p>\n\n\n\n<p>Ao longo do dia, foram apresentados cases inspiradores:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Fr\u00edsia<\/strong>: <em>\u201c100 anos em 1: Como o CSC da Fr\u00edsia acelera a Inova\u00e7\u00e3o e gera Impacto Real para al\u00e9m do Backoffice\u201d<\/em>.<\/li>\n\n\n\n<li><strong>Bayer<\/strong>: <em>\u201cUma Estrat\u00e9gia Inteligente para Inova\u00e7\u00e3o: Como a Bayer transformou Restri\u00e7\u00f5es em Oportunidades com Citizen Development\u201d<\/em>.<\/li>\n\n\n\n<li><strong>ISA Energia Brasil<\/strong>: <em>\u201cComo a ISA Energia Brasil gerou 87% de Efici\u00eancia no Processo de Concilia\u00e7\u00e3o Cont\u00e1bil\u201d<\/em>.<\/li>\n\n\n\n<li><strong>Bunge<\/strong>: <em>\u201cA Jornada do BBS Scorecard: Li\u00e7\u00f5es da Bunge para Engajar o Time aos Resultados do CSC\u201d<\/em> (apresentado por Cristielle Pereira).<\/li>\n\n\n\n<li><strong>FS \u2013 Fueling Sustainability<\/strong>: <em>\u201cTransformando o CSC com IA e Automa\u00e7\u00e3o: A Jornada do CoE da FS &#8211; Fueling Sustainability\u201d<\/em>.<\/li>\n\n\n\n<li><strong>Votorantim<\/strong>: <em>\u201cProdutividade Sustent\u00e1vel: A Jornada de Transforma\u00e7\u00e3o do CoE Votorantim\u201d<\/em>.<\/li>\n\n\n\n<li><strong>TKE<\/strong>: <em>\u201cO Resultado s\u00f3 \u00e9 poss\u00edvel com Pessoas: Como o CSC da TKE est\u00e1 Desenvolvendo seus Talentos\u201d<\/em>.<\/li>\n\n\n\n<li><strong>Siemens<\/strong>: <em>\u201cDe Centro de Custo a Centro de Lucro: A Trajet\u00f3ria de Evolu\u00e7\u00e3o do CSC da Siemens\u201d<\/em>.<\/li>\n\n\n\n<li><strong>Ecorodovias<\/strong>: <em>\u201cDo Transacional ao Estrat\u00e9gico: O Case Ecorodovias de Gera\u00e7\u00e3o de Valor atrav\u00e9s de um CSC Anal\u00edtico\u201d<\/em>.<\/li>\n\n\n\n<li><strong>Origem Energia<\/strong>: <em>\u201cMelhoria Cont\u00ednua: Como a Origem reduziu 50% das Diverg\u00eancias e Acelerou a Entrada de NF em at\u00e9 15x\u201d<\/em>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large is-style-rounded\"><img decoding=\"async\" width=\"1024\" height=\"682\" data-id=\"8640\" src=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-12-19-42-1024x682.jpg\" alt=\"\" class=\"wp-image-8640\" srcset=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-12-19-42-1024x682.jpg 1024w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-12-19-42-300x200.jpg 300w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-12-19-42-768x512.jpg 768w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-12-19-42.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-style-rounded\"><img decoding=\"async\" width=\"1024\" height=\"682\" data-id=\"8639\" src=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-11-10-34-1024x682.jpg\" alt=\"\" class=\"wp-image-8639\" srcset=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-11-10-34-1024x682.jpg 1024w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-11-10-34-300x200.jpg 300w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-11-10-34-768x512.jpg 768w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-11-10-34.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>Os <strong>pain\u00e9is de discuss\u00e3o<\/strong> tamb\u00e9m provocaram importantes reflex\u00f5es:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>\u201cInova\u00e7\u00e3o em CSC: Como Capturar a Nova Onda de Efici\u00eancia com IA\u201d<\/em>, com Fernando Teixeira, Fabiano Guastella e <strong>Guilherme Cenachi (Pipefy)<\/strong>.<\/li>\n\n\n\n<li><em>\u201cAgentes de IA: A pr\u00f3xima Evolu\u00e7\u00e3o da Efici\u00eancia ou o Fim do CSC como conhecemos?\u201d<\/em>, que levantou questionamentos sobre o futuro dos modelos de CSC.<\/li>\n\n\n\n<li><em>\u201cComo construir o Pipeline de Lideran\u00e7a para o CSC do Futuro?\u201d<\/em>, que trouxe insights sobre sucess\u00e3o e desenvolvimento de gestores.<\/li>\n<\/ul>\n\n\n\n<p>Outro ponto alto foi a <strong>Premia\u00e7\u00e3o Benchmark em CSC 2025<\/strong>, que reconheceu as organiza\u00e7\u00f5es mais bem avaliadas na Pesquisa <a href=\"https:\/\/ieg.com.br\/pesquisa\/benchmarking-de-processos\/\">Benchmark em CSC<\/a> do IEG.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Um espa\u00e7o de troca e relacionamento<\/strong><\/p>\n\n\n\n<p>Mais do que conte\u00fados, o SSLF 2025 foi um espa\u00e7o de<strong> conex\u00e3o<\/strong>. Os participantes tiveram a oportunidade de debater desafios comuns, trocar pr\u00e1ticas de gest\u00e3o e conhecer solu\u00e7\u00f5es de ponta no hall de expositores, contando com a participa\u00e7\u00e3o de <strong>grandes parceiros de conte\u00fado e tecnologia<\/strong> como a <strong>Join4\/Lecom<\/strong>, <strong>Dattos<\/strong>, <strong>V360<\/strong>, <strong>Requestia<\/strong>, <strong>Smarthis<\/strong>, <strong>Uitpath<\/strong>, <strong>Pipefy, Hyland, Nexoria, Alteryx, Cervello e JobCtrl<\/strong>, que apresentaram inova\u00e7\u00f5es e solu\u00e7\u00f5es aplicadas para a transforma\u00e7\u00e3o dos CSCs.<\/p>\n\n\n\n<p><strong>Sorteios da Join4 e Lecom<\/strong> aconteceram ao final do evento com entrega de brindes das marcas e ap\u00f3s o encerramento oficial, todos os participantes foram convidados para um <strong>happy hour promovido pela V360<\/strong>, no The Pitchers Burger and Baseball, refor\u00e7ando o networking em um ambiente descontra\u00eddo.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Uma jornada que continua<\/strong><\/p>\n\n\n\n<p>O SSLF 2025 reafirmou seu papel como o <strong>principal evento de CSC no Brasil<\/strong>, consolidando-se como espa\u00e7o de refer\u00eancia para quem busca inspira\u00e7\u00e3o, benchmarking e constru\u00e7\u00e3o de valor estrat\u00e9gico para seus centros de servi\u00e7os.<\/p>\n\n\n\n<p>O tema <em>\u201cProvar, Sustentar e Elevar o Valor do CSC\u201d<\/em> ecoou em cada sess\u00e3o, mostrando que os desafios evoluem, mas o compromisso em elevar o impacto dos CSCs segue cada vez mais forte.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" data-id=\"8676\" src=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-12-19-43-1024x682.jpg\" alt=\"\" class=\"wp-image-8676\" srcset=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-12-19-43-1024x682.jpg 1024w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-12-19-43-300x200.jpg 300w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-12-19-43-768x512.jpg 768w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-12-19-43.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" data-id=\"8674\" src=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-11-14-34-1024x682.jpg\" alt=\"\" class=\"wp-image-8674\" srcset=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-11-14-34-1024x682.jpg 1024w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-11-14-34-300x200.jpg 300w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-11-14-34-768x512.jpg 768w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-11-14-34-1536x1023.jpg 1536w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-11-14-34.jpg 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" data-id=\"8675\" src=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-17-48-46-1024x682.jpg\" alt=\"\" class=\"wp-image-8675\" srcset=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-17-48-46-1024x682.jpg 1024w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-17-48-46-300x200.jpg 300w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-17-48-46-768x512.jpg 768w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-17-48-46-1536x1023.jpg 1536w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-17-48-46.jpg 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" data-id=\"8678\" src=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-12-19-39-1024x682.jpg\" alt=\"\" class=\"wp-image-8678\" srcset=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-12-19-39-1024x682.jpg 1024w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-12-19-39-300x200.jpg 300w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-12-19-39-768x512.jpg 768w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-12-19-39.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" data-id=\"8677\" src=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-12-19-42-1-1024x682.jpg\" alt=\"\" class=\"wp-image-8677\" srcset=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-12-19-42-1-1024x682.jpg 1024w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-12-19-42-1-300x200.jpg 300w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-12-19-42-1-768x512.jpg 768w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/PHOTO-2025-09-17-12-19-42-1.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"8679\" src=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/0E2A9154-2-1024x683.jpg\" alt=\"\" class=\"wp-image-8679\" srcset=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/0E2A9154-2-1024x683.jpg 1024w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/0E2A9154-2-300x200.jpg 300w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/0E2A9154-2-768x512.jpg 768w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/0E2A9154-2-1536x1024.jpg 1536w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/09\/0E2A9154-2-2048x1366.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n<\/figure>\n\n\n\n<p>\ud83d\udcc5 E j\u00e1 temos mais um encontro marcado: em novembro, no dia 18, acontece o <strong>Technology Evolution Conference 2025<\/strong>, totalmente online e ao vivo, <a href=\"https:\/\/materiais.ieg.com.br\/tec-2025\">saiba mais aqui!<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>No dia 17 de setembro de 2025, o IEG realizou no Milenium Centro de Conven\u00e7\u00f5es, em S\u00e3o Paulo, mais uma edi\u00e7\u00e3o do principal evento para diretores e l\u00edderes de Servi\u00e7os Compartilhados brasileiro, o Shared Services Leadership Forum (SSLF). O evento reuniu cerca de 200 participantes de Centros de Servi\u00e7os Compartilhados (CSCs) do pa\u00eds, das 8h [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8672,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[99,148,157,184,240,289,290],"class_list":["post-8635","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-servicos-compartilhados","tag-csc","tag-servicos-compartilhados","tag-eventos-ieg","tag-eventos-csc","tag-sslf","tag-sslf-2025","tag-shared-services-leadership-forum"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IEG Connection | Como foi o SSLF 2025: Provar, Sustentar e Elevar o Valor do CSC<\/title>\n<meta name=\"description\" content=\"Confira como foi o SSLF 2025, principal f\u00f3rum de CSCs 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