{"id":8524,"date":"2025-06-06T11:16:57","date_gmt":"2025-06-06T14:16:57","guid":{"rendered":"https:\/\/ieg.com.br\/blog\/?p=8524"},"modified":"2025-06-06T11:28:30","modified_gmt":"2025-06-06T14:28:30","slug":"por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc","status":"publish","type":"post","link":"https:\/\/ieg.com.br\/blog\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\/","title":{"rendered":"Monitorar os KPIs \u00e9 essencial para a performance\u00a0do\u00a0seu\u00a0CSC"},"content":{"rendered":"\n<p>O modelo de <a href=\"https:\/\/ieg.com.br\/blog\/category\/servicos-compartilhados\/\">Servi\u00e7os Compartilhados<\/a> tem como pilares o <strong>Controle<\/strong> e <strong>Foco no Cliente<\/strong>. Esses dois elementos s\u00e3o indispens\u00e1veis para garantir a efici\u00eancia da opera\u00e7\u00e3o, a transpar\u00eancia na entrega dos servi\u00e7os e, principalmente, impulsionar a melhoria cont\u00ednua dentro dos CSCs.E quando falamos em gest\u00e3o orientada \u00e0 performance, n\u00e3o h\u00e1 outro caminho: <strong>monitorar indicadores \u00e9 uma pr\u00e1tica essencial.<\/strong><\/p>\n\n\n\n<p>Segundo dados da <a href=\"https:\/\/materiais.ieg.com.br\/im-nova-plataforma-de-csc-ieg\">MIA<\/a> (plataforma de intelig\u00eancia do IEG sobre o mercado brasileiro de Servi\u00e7os Compartilhados), <strong>61% dos CSCs j\u00e1 possuem rotinas para monitorar os KPIs \u2014 por\u00e9m ainda sem automa\u00e7\u00e3o.<\/strong> Isso significa que, embora exista a disciplina de medir, boa parte das opera\u00e7\u00f5es ainda depende de processos manuais, mais suscet\u00edveis a erros, retrabalho e perda de tempo.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXclhUk7VQQ7vgQLEvORjUoHKD4xmT5TIQVUDbJbB12EwbaU3qXKeRTWWhptKGOxntnDVZExTas53P_PhKFHy7yWku7XJopUwqWC4MLvK8OCA-t-3GfQKOBR7lntcqiI1VFT_jaaw5pbwgifdmTusKI?key=UMILD7IprtJDpZqyD8njuQ\" alt=\"\"\/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<p>Por outro lado, um dado relevante tamb\u00e9m levantado na MIA mostra o quanto a gest\u00e3o por indicadores tem ganhado for\u00e7a: <strong>92% dos CSCs monitoram o KPI  &#8220;Atendimento no Prazo&#8221;, reflexo direto do compromisso com o cliente interno e da busca por agilidade nos processos \u2014 valores cada vez mais estrat\u00e9gicos para o neg\u00f3cio<\/strong>.\u00a0<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXeIvRPZUUd11tvYo06ONXRwYej-4Kg719N55IC0CNbtLOYAS51JfCaoSAz3coEZyYn3XJB56pU35peqPUrdca_m5_iY3Sq3EfULQDrpR4dShBVO1tFDH-6F6mDmy4q5ooq9q4ggEg0BuRHskvXG_u8?key=UMILD7IprtJDpZqyD8njuQ\" alt=\"\"\/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>Os riscos de n\u00e3o ter um monitoramento estruturado<\/strong><\/h3>\n\n\n\n<p>A aus\u00eancia de automa\u00e7\u00e3o ou de um acompanhamento sistematizado traz riscos claros para a opera\u00e7\u00e3o de um CSC:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dificuldade para identificar rapidamente gargalos e desvios;<\/li>\n\n\n\n<li>Menor capacidade de gerar insights e direcionar melhorias;<\/li>\n\n\n\n<li>Aumento do risco de erros manuais e retrabalho;<\/li>\n\n\n\n<li>Desgaste na rela\u00e7\u00e3o com os clientes internos, j\u00e1 que o controle dos prazos e da qualidade fica comprometido.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Monitoramento n\u00e3o \u00e9 opcional \u2014 \u00e9 estrat\u00e9gico<\/h3>\n\n\n\n<p>Se o Foco no Cliente exige cumprir prazos e assegurar qualidade, e o Controle demanda visibilidade sobre cada etapa do processo, o monitorar os KPIs torna-se o eixo central da gest\u00e3o de qualquer CSC. \u00c9 por meio dele que se acompanha, avalia, corrige e, sobretudo, evolui.<\/p>\n\n\n\n<p>Investir em solu\u00e7\u00f5es de automa\u00e7\u00e3o e <a href=\"https:\/\/ieg.com.br\/blog\/cscs-se-beneficiam-com-inteligencia-artificial\/\">intelig\u00eancia de dados<\/a> permite dar o pr\u00f3ximo passo de maturidade, transformando o CSC em um parceiro estrat\u00e9gico que gera valor real para a companhia.<\/p>\n\n\n\n<p><strong>Seu CSC est\u00e1 medindo o que realmente importa? E mais: est\u00e1 usando esses dados para evoluir continuamente?<\/strong><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>O modelo de Servi\u00e7os Compartilhados tem como pilares o Controle e Foco no Cliente. Esses dois elementos s\u00e3o indispens\u00e1veis para garantir a efici\u00eancia da opera\u00e7\u00e3o, a transpar\u00eancia na entrega dos servi\u00e7os e, principalmente, impulsionar a melhoria cont\u00ednua dentro dos CSCs.E quando falamos em gest\u00e3o orientada \u00e0 performance, n\u00e3o h\u00e1 outro caminho: monitorar indicadores \u00e9 uma [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8527,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[114,148,267,271,272,273],"class_list":["post-8524","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-servicos-compartilhados","tag-cscs","tag-servicos-compartilhados","tag-foco-no-cliente","tag-kpi","tag-monitoramento","tag-praticas-essencial"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IEG Connection | Monitorar os KPIs \u00e9 essencial para a performance\u00a0do\u00a0seu\u00a0CSC<\/title>\n<meta name=\"description\" content=\"Segundo dados da MIA (platoforma do IEG) 61% dos CSCs j\u00e1 possuem ROtinas para monitorar os KPIs, por\u00e9m ainda sem automa\u00e7\u00e3o.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ieg.com.br\/blog\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IEG Connection | Monitorar os KPIs \u00e9 essencial para a performance\u00a0do\u00a0seu\u00a0CSC\" \/>\n<meta property=\"og:description\" content=\"Segundo dados da MIA (platoforma do IEG) 61% dos CSCs j\u00e1 possuem ROtinas para monitorar os KPIs, por\u00e9m ainda sem automa\u00e7\u00e3o.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ieg.com.br\/blog\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\/\" \/>\n<meta property=\"og:site_name\" content=\"IEG Connection\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/IEG.Brasil\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-06T14:16:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-06T14:28:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/06\/imagem-blog.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1860\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Reda\u00e7\u00e3o IEG\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Reda\u00e7\u00e3o IEG\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\\\/\"},\"author\":{\"name\":\"Reda\u00e7\u00e3o IEG\",\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/#\\\/schema\\\/person\\\/4c2d72ddde770e48c4e179425ccc9dd5\"},\"headline\":\"Monitorar os KPIs \u00e9 essencial para a performance\u00a0do\u00a0seu\u00a0CSC\",\"datePublished\":\"2025-06-06T14:16:57+00:00\",\"dateModified\":\"2025-06-06T14:28:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\\\/\"},\"wordCount\":371,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/imagem-blog.png\",\"keywords\":[\"cscs\",\"servi\u00e7os compartilhados\",\"Foco no cliente\",\"KPI\",\"Monitoramento\",\"pr\u00e1ticas essencial\"],\"articleSection\":[\"Servi\u00e7os Compartilhados\"],\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/ieg.com.br\\\/blog\\\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\\\/\",\"url\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\\\/\",\"name\":\"IEG Connection | Monitorar os KPIs \u00e9 essencial para a performance\u00a0do\u00a0seu\u00a0CSC\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/imagem-blog.png\",\"datePublished\":\"2025-06-06T14:16:57+00:00\",\"dateModified\":\"2025-06-06T14:28:30+00:00\",\"description\":\"Segundo dados da MIA (platoforma do IEG) 61% dos CSCs j\u00e1 possuem ROtinas para monitorar os KPIs, por\u00e9m ainda sem automa\u00e7\u00e3o.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\\\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ieg.com.br\\\/blog\\\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\\\/#primaryimage\",\"url\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/imagem-blog.png\",\"contentUrl\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/imagem-blog.png\",\"width\":1860,\"height\":630},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Monitorar os KPIs \u00e9 essencial para a performance\u00a0do\u00a0seu\u00a0CSC\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/\",\"name\":\"IEG Connection\",\"description\":\"O IEG \u00e9 uma empresa que elabora solu\u00e7\u00f5es de ensino, pesquisa e consultoria em gest\u00e3o de forma integrada e complementar para voc\u00ea e para a sua organiza\u00e7\u00e3o.\",\"publisher\":{\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/#organization\",\"name\":\"IEG\",\"url\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/ieg-blog-logo.png\",\"contentUrl\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/ieg-blog-logo.png\",\"width\":310,\"height\":126,\"caption\":\"IEG\"},\"image\":{\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/IEG.Brasil\",\"https:\\\/\\\/www.instagram.com\\\/ieg.brasil\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/ieg-instituto-de-engenharia-de-gestao\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCFEkxPdX86l8xWwV73kxJyA\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/#\\\/schema\\\/person\\\/4c2d72ddde770e48c4e179425ccc9dd5\",\"name\":\"Reda\u00e7\u00e3o IEG\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/04\\\/logo-IEG-para-blog_Prancheta-1-96x96.png\",\"url\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/04\\\/logo-IEG-para-blog_Prancheta-1-96x96.png\",\"contentUrl\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/04\\\/logo-IEG-para-blog_Prancheta-1-96x96.png\",\"caption\":\"Reda\u00e7\u00e3o IEG\"},\"description\":\"O IEG \u00e9 uma empresa que elabora solu\u00e7\u00f5es de ensino, pesquisa e consultoria em gest\u00e3o de forma integrada e complementar para voc\u00ea e para a sua organiza\u00e7\u00e3o.\",\"sameAs\":[\"https:\\\/\\\/ieg.com.br\\\/blog\"],\"url\":\"https:\\\/\\\/ieg.com.br\\\/blog\\\/author\\\/admin\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"IEG Connection | Monitorar os KPIs \u00e9 essencial para a performance\u00a0do\u00a0seu\u00a0CSC","description":"Segundo dados da MIA (platoforma do IEG) 61% dos CSCs j\u00e1 possuem ROtinas para monitorar os KPIs, por\u00e9m ainda sem automa\u00e7\u00e3o.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ieg.com.br\/blog\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\/","og_locale":"pt_BR","og_type":"article","og_title":"IEG Connection | Monitorar os KPIs \u00e9 essencial para a performance\u00a0do\u00a0seu\u00a0CSC","og_description":"Segundo dados da MIA (platoforma do IEG) 61% dos CSCs j\u00e1 possuem ROtinas para monitorar os KPIs, por\u00e9m ainda sem automa\u00e7\u00e3o.","og_url":"https:\/\/ieg.com.br\/blog\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\/","og_site_name":"IEG Connection","article_publisher":"https:\/\/www.facebook.com\/IEG.Brasil","article_published_time":"2025-06-06T14:16:57+00:00","article_modified_time":"2025-06-06T14:28:30+00:00","og_image":[{"width":1860,"height":630,"url":"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/06\/imagem-blog.png","type":"image\/png"}],"author":"Reda\u00e7\u00e3o IEG","twitter_card":"summary_large_image","twitter_misc":{"Escrito por":"Reda\u00e7\u00e3o IEG","Est. tempo de leitura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/ieg.com.br\/blog\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\/#article","isPartOf":{"@id":"https:\/\/ieg.com.br\/blog\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\/"},"author":{"name":"Reda\u00e7\u00e3o IEG","@id":"https:\/\/ieg.com.br\/blog\/#\/schema\/person\/4c2d72ddde770e48c4e179425ccc9dd5"},"headline":"Monitorar os KPIs \u00e9 essencial para a performance\u00a0do\u00a0seu\u00a0CSC","datePublished":"2025-06-06T14:16:57+00:00","dateModified":"2025-06-06T14:28:30+00:00","mainEntityOfPage":{"@id":"https:\/\/ieg.com.br\/blog\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\/"},"wordCount":371,"commentCount":0,"publisher":{"@id":"https:\/\/ieg.com.br\/blog\/#organization"},"image":{"@id":"https:\/\/ieg.com.br\/blog\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\/#primaryimage"},"thumbnailUrl":"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/06\/imagem-blog.png","keywords":["cscs","servi\u00e7os compartilhados","Foco no cliente","KPI","Monitoramento","pr\u00e1ticas essencial"],"articleSection":["Servi\u00e7os Compartilhados"],"inLanguage":"pt-BR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/ieg.com.br\/blog\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/ieg.com.br\/blog\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\/","url":"https:\/\/ieg.com.br\/blog\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\/","name":"IEG Connection | Monitorar os KPIs \u00e9 essencial para a performance\u00a0do\u00a0seu\u00a0CSC","isPartOf":{"@id":"https:\/\/ieg.com.br\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ieg.com.br\/blog\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\/#primaryimage"},"image":{"@id":"https:\/\/ieg.com.br\/blog\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\/#primaryimage"},"thumbnailUrl":"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/06\/imagem-blog.png","datePublished":"2025-06-06T14:16:57+00:00","dateModified":"2025-06-06T14:28:30+00:00","description":"Segundo dados da MIA (platoforma do IEG) 61% dos CSCs j\u00e1 possuem ROtinas para monitorar os KPIs, por\u00e9m ainda sem automa\u00e7\u00e3o.","breadcrumb":{"@id":"https:\/\/ieg.com.br\/blog\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ieg.com.br\/blog\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\/"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/ieg.com.br\/blog\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\/#primaryimage","url":"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/06\/imagem-blog.png","contentUrl":"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2025\/06\/imagem-blog.png","width":1860,"height":630},{"@type":"BreadcrumbList","@id":"https:\/\/ieg.com.br\/blog\/por-que-monitorar-os-kpis-e-essencial-para-o-seu-csc\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/ieg.com.br\/blog\/"},{"@type":"ListItem","position":2,"name":"Monitorar os KPIs \u00e9 essencial para a performance\u00a0do\u00a0seu\u00a0CSC"}]},{"@type":"WebSite","@id":"https:\/\/ieg.com.br\/blog\/#website","url":"https:\/\/ieg.com.br\/blog\/","name":"IEG Connection","description":"O IEG \u00e9 uma empresa que elabora solu\u00e7\u00f5es de ensino, pesquisa e consultoria em gest\u00e3o de forma integrada e complementar para voc\u00ea e para a sua organiza\u00e7\u00e3o.","publisher":{"@id":"https:\/\/ieg.com.br\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ieg.com.br\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/ieg.com.br\/blog\/#organization","name":"IEG","url":"https:\/\/ieg.com.br\/blog\/","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/ieg.com.br\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2021\/02\/ieg-blog-logo.png","contentUrl":"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2021\/02\/ieg-blog-logo.png","width":310,"height":126,"caption":"IEG"},"image":{"@id":"https:\/\/ieg.com.br\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/IEG.Brasil","https:\/\/www.instagram.com\/ieg.brasil\/","https:\/\/www.linkedin.com\/company\/ieg-instituto-de-engenharia-de-gestao\/","https:\/\/www.youtube.com\/channel\/UCFEkxPdX86l8xWwV73kxJyA"]},{"@type":"Person","@id":"https:\/\/ieg.com.br\/blog\/#\/schema\/person\/4c2d72ddde770e48c4e179425ccc9dd5","name":"Reda\u00e7\u00e3o IEG","image":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2023\/04\/logo-IEG-para-blog_Prancheta-1-96x96.png","url":"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2023\/04\/logo-IEG-para-blog_Prancheta-1-96x96.png","contentUrl":"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2023\/04\/logo-IEG-para-blog_Prancheta-1-96x96.png","caption":"Reda\u00e7\u00e3o IEG"},"description":"O IEG \u00e9 uma empresa que elabora solu\u00e7\u00f5es de ensino, pesquisa e consultoria em gest\u00e3o de forma integrada e complementar para voc\u00ea e para a sua organiza\u00e7\u00e3o.","sameAs":["https:\/\/ieg.com.br\/blog"],"url":"https:\/\/ieg.com.br\/blog\/author\/admin\/"}]}},"_links":{"self":[{"href":"https:\/\/ieg.com.br\/blog\/wp-json\/wp\/v2\/posts\/8524","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ieg.com.br\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ieg.com.br\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ieg.com.br\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ieg.com.br\/blog\/wp-json\/wp\/v2\/comments?post=8524"}],"version-history":[{"count":2,"href":"https:\/\/ieg.com.br\/blog\/wp-json\/wp\/v2\/posts\/8524\/revisions"}],"predecessor-version":[{"id":8529,"href":"https:\/\/ieg.com.br\/blog\/wp-json\/wp\/v2\/posts\/8524\/revisions\/8529"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ieg.com.br\/blog\/wp-json\/wp\/v2\/media\/8527"}],"wp:attachment":[{"href":"https:\/\/ieg.com.br\/blog\/wp-json\/wp\/v2\/media?parent=8524"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ieg.com.br\/blog\/wp-json\/wp\/v2\/categories?post=8524"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ieg.com.br\/blog\/wp-json\/wp\/v2\/tags?post=8524"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}