{"id":8264,"date":"2024-09-26T14:10:25","date_gmt":"2024-09-26T17:10:25","guid":{"rendered":"https:\/\/ieg.com.br\/blog\/?p=8264"},"modified":"2024-09-26T14:10:27","modified_gmt":"2024-09-26T17:10:27","slug":"cscs-se-beneficiam-com-inteligencia-artificial","status":"publish","type":"post","link":"https:\/\/ieg.com.br\/blog\/cscs-se-beneficiam-com-inteligencia-artificial\/","title":{"rendered":"CSCs se beneficiam com Intelig\u00eancia Artificial"},"content":{"rendered":"\n<p><em>Al\u00e9m da automa\u00e7\u00e3o de processos e da an\u00e1lise de dados, os Centro de Servi\u00e7os Compartilhados tamb\u00e9m podem melhorar o atendimento aos clientes com o uso da IA em chatbots<\/em>. <\/p>\n\n\n\n<p>Os Centros de <a href=\"https:\/\/ieg.com.br\/blog\/category\/servicos-compartilhados\/\">Servi\u00e7os Compartilhados<\/a> (CSCs) s\u00e3o uma realidade global. O CSC \u00e9 um modelo de neg\u00f3cios que centraliza processos, sobretudo, atividades de suporte das empresas que apresentam grande volume de transa\u00e7\u00f5es, como Contas a Pagar, Contas a Receber, Folha de Pagamento, dentre outras.\u00a0<\/p>\n\n\n\n<p>E, assim como diversos setores empresariais, urbanos e pessoais, o mercado de <a href=\"https:\/\/ieg.com.br\/csc-centro-de-servicos-compartilhados\/\">CSC<\/a> tamb\u00e9m tem evolu\u00eddo cada vez mais e encontrado grandes benef\u00edcios no uso da Intelig\u00eancia Artificial. Os CSCs se beneficiam com intelig\u00eancia artificial. Alguns Centros de Servi\u00e7os Compartilhados j\u00e1 utilizam a IA na automa\u00e7\u00e3o de processos e an\u00e1lise de dados.\u00a0<\/p>\n\n\n\n<p>Um <a href=\"https:\/\/ieg.com.br\/blog\/mercado-de-csc-como-esta-a-utilizacao-de-ia-nos-chatbots\/\">levantamento<\/a> realizado na <a href=\"https:\/\/ieg.com.br\/mia-market-intelligence-application\/\">Market Intelligence Application (MIA)<\/a>, plataforma de dados sobre CSC do IEG, mostra que os chatbots ainda oferecem muito espa\u00e7o para a amplia\u00e7\u00e3o do uso da IA pelo CSCs, visto que 80% dos Centros j\u00e1 consideram utilizar a IA nos chatbots e, apenas, 10% j\u00e1 utilizam efetivamente. Somente 10% dos CSCs n\u00e3o utilizam e nem pensam, por enquanto.<\/p>\n\n\n\n<p>&#8220;A ado\u00e7\u00e3o dessa tecnologia nos CSCs brasileiros representa uma evolu\u00e7\u00e3o significativa no atendimento ao cliente. Com 80% das empresas interessadas em explorar essa inova\u00e7\u00e3o, existe um terreno f\u00e9rtil para melhoria cont\u00ednua na experi\u00eancia do cliente&#8221;, destaca Vanessa Saavedra, s\u00f3cia-fundadora do Instituto de Engenharia de Gest\u00e3o (IEG).<\/p>\n\n\n\n<p>\u201cH\u00e1 um grande potencial no crescimento do uso da IA nos CSCs. Perceber essa oportunidade e priorizar essa transforma\u00e7\u00e3o tecnol\u00f3gica \u00e9 crucial para os CSCs do pa\u00eds, que devem aproveitar todas as possibilidades de evolu\u00e7\u00e3o no caminho de se tornarem mais eficientes, personalizados e responsivos \u00e0s demandas do mercado&#8221;, refor\u00e7a Saavedra.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Al\u00e9m da automa\u00e7\u00e3o de processos e da an\u00e1lise de dados, os Centro de Servi\u00e7os Compartilhados tamb\u00e9m podem melhorar o atendimento aos clientes com o uso da IA em chatbots. Os Centros de Servi\u00e7os Compartilhados (CSCs) s\u00e3o uma realidade global. O CSC \u00e9 um modelo de neg\u00f3cios que centraliza processos, sobretudo, atividades de suporte das empresas [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8266,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1,133],"tags":[99,114,148,181,183,208,227],"class_list":["post-8264","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-servicos-compartilhados","category-tecnologia-e-inovacao","tag-csc","tag-cscs","tag-servicos-compartilhados","tag-mia","tag-plataforma-de-dados-em-csc","tag-inteligencia-artificial","tag-dados-sobre-csc"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IEG Connection | CSCs se beneficiam com Intelig\u00eancia Artificial<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ieg.com.br\/blog\/cscs-se-beneficiam-com-inteligencia-artificial\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IEG Connection | CSCs se beneficiam com Intelig\u00eancia Artificial\" \/>\n<meta property=\"og:description\" content=\"Al\u00e9m da automa\u00e7\u00e3o de processos e da an\u00e1lise de dados, os Centro de Servi\u00e7os Compartilhados tamb\u00e9m podem melhorar o atendimento aos clientes com o uso da IA em chatbots. 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