{"id":7773,"date":"2023-09-25T16:35:45","date_gmt":"2023-09-25T19:35:45","guid":{"rendered":"https:\/\/ieg.com.br\/blog\/?p=7773"},"modified":"2023-09-25T16:35:46","modified_gmt":"2023-09-25T19:35:46","slug":"simplificar-processos-foco-cscs","status":"publish","type":"post","link":"https:\/\/ieg.com.br\/blog\/simplificar-processos-foco-cscs\/","title":{"rendered":"Simplificar processos \u00e9 um dos focos dos CSCs, mostra IEG"},"content":{"rendered":"\n<p>O IEG (Instituto de Engenharia de Gest\u00e3o) fez um&nbsp;<a class=\"\" href=\"https:\/\/ieg.com.br\/blog\/iniciativas-dos-cscs-em-processos\/\" target=\"_blank\" rel=\"noreferrer noopener\">levantamento<\/a>&nbsp;a fim de identificar quais s\u00e3o as iniciativas dos CSCs (Centros de Servi\u00e7os Compartilhados) no Pilar de Processos planejadas pelas empresas para 2023, com destaque para a simplifica\u00e7\u00e3o de processos, que tem o objetivo de descomplicar e desburocratizar a opera\u00e7\u00e3o para alavancar a efici\u00eancia e melhorar a experi\u00eancia dos clientes internos.<\/p>\n\n\n\n<p>Segundo dados compilados na\u00a0<a class=\"\" href=\"https:\/\/ieg.com.br\/mia-market-intelligence-application\/\" target=\"_blank\" rel=\"noreferrer noopener\">MIA<\/a>\u00a0(Market Intelligence Application Shared Services), plataforma de dados sobre CSC do IEG, Processos \u00e9 um dos principais pilares dos CSCs, que oferecem servi\u00e7os como Finan\u00e7as, RH (Recursos Humanos), TI (Tecnologia da Informa\u00e7\u00e3o), Compras, entre outros, para as unidades de neg\u00f3cio da empresa.<\/p>\n\n\n\n<p>De acordo com a an\u00e1lise, destacam-se as principais iniciativas citadas pelas empresas para 2023: simplifica\u00e7\u00e3o de processos (76%), revis\u00e3o de processos (66%), revis\u00e3o de indicadores de desempenho (66%), revis\u00e3o de SLAs (61%), cria\u00e7\u00e3o\/revis\u00e3o de cat\u00e1logo de servi\u00e7os (58%), ado\u00e7\u00e3o de metodologias \u00e1geis (49%), ado\u00e7\u00e3o de vis\u00e3o \u201cend to end\u201d dos processos (49%), incorpora\u00e7\u00e3o de novos processos ao escopo do CSC (41%), utiliza\u00e7\u00e3o de ferramenta BPMS (38%), terceiriza\u00e7\u00e3o de processos (15%), entre outros (3%).<\/p>\n\n\n\n<p>Ainda segundo a an\u00e1lise, as iniciativas dos CSCs no pilar de Processos refor\u00e7am a preocupa\u00e7\u00e3o em manter os fluxos otimizados e com controles efetivos que permitam o acompanhamento do n\u00edvel de servi\u00e7o prestado.<\/p>\n\n\n\n<p>A pesquisa do IEG chama aten\u00e7\u00e3o para o fato de que, em um ambiente como o CSC, onde a escala, a efici\u00eancia e a consist\u00eancia s\u00e3o importantes, os processos desempenham um papel fundamental em garantir que o Centro opere de maneira que atenda \u00e0s expectativas das unidades de neg\u00f3cios que ele atende.<\/p>\n\n\n\n<p>\u201cCom base neste levantamento, foi poss\u00edvel perceber que os l\u00edderes de&nbsp;<a class=\"\" href=\"https:\/\/ieg.com.br\/csc-centro-de-servicos-compartilhados\/\" target=\"_blank\" rel=\"noreferrer noopener\">CSC<\/a>&nbsp;est\u00e3o engajados em tornar a opera\u00e7\u00e3o mais flu\u00edda e menos burocr\u00e1tica, dando mais velocidade para os processos\u201d, observa Lara Pessanha, s\u00f3cia do IEG e respons\u00e1vel pela \u00e1rea de Intelig\u00eancia de Mercado da empresa.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dados do IEG sinalizam que os CSCs est\u00e3o realizando diversas iniciativas para melhorar seus processos; Lara Pessanha, s\u00f3cia do IEG, comenta os resultados do levantamento<\/p>\n","protected":false},"author":1,"featured_media":7774,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7773","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-servicos-compartilhados"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Simplificar processos \u00e9 um dos focos dos CSCs, aponta IEG<\/title>\n<meta name=\"description\" content=\"Dados do IEG sinalizam que os CSCs est\u00e3o realizando diversas iniciativas para melhorar seus processos e otimizar fluxos\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ieg.com.br\/blog\/simplificar-processos-foco-cscs\/\" \/>\n<meta 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