{"id":7643,"date":"2023-04-20T09:57:01","date_gmt":"2023-04-20T12:57:01","guid":{"rendered":"https:\/\/ieg.com.br\/blog\/?p=7643"},"modified":"2023-04-25T16:24:29","modified_gmt":"2023-04-25T19:24:29","slug":"quais-iniciativas-de-experiencia-do-cliente-os-cscs-planejaram-para-2023","status":"publish","type":"post","link":"https:\/\/ieg.com.br\/blog\/quais-iniciativas-de-experiencia-do-cliente-os-cscs-planejaram-para-2023\/","title":{"rendered":"<strong><u>Quais iniciativas de experi\u00eancia do cliente os CSCs planejaram para 2023?<\/u><\/strong>"},"content":{"rendered":"\n<p>Para serem bem-sucedidos, os CSCs precisam garantir que a experi\u00eancia do cliente n\u00e3o seja comprometida, pois o foco nele \u00e9 um dos grandes pilares e diferenciais do modelo de Servi\u00e7os Compartilhados.<\/p>\n\n\n\n<p>Conforme dados compilados na MIA*, plataforma de dados sobre <a href=\"https:\/\/ieg.com.br\/blog\/7-dicas-essenciais-para-o-sucesso-do-seu-csc-que-voce-precisa-anotar\/\">CSC<\/a> do IEG, \u00e9 poss\u00edvel identificar quais s\u00e3o as iniciativas que as empresas planejaram para 2023 no que tange \u00e0 experi\u00eancia do cliente do Centro de Servi\u00e7os Compartilhados, com destaque para realiza\u00e7\u00e3o de pesquisa de satisfa\u00e7\u00e3o.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2023\/04\/mia-1024x576.jpg\" alt=\"\" class=\"wp-image-7644\" width=\"755\" height=\"424\" srcset=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2023\/04\/mia-1024x576.jpg 1024w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2023\/04\/mia-300x169.jpg 300w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2023\/04\/mia-768x432.jpg 768w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2023\/04\/mia.jpg 1300w\" sizes=\"(max-width: 755px) 100vw, 755px\" \/><figcaption class=\"wp-element-caption\">Fonte: MIA \u2013 Market Intelligence Application Shared Services | IEG 2023<\/figcaption><\/figure>\n\n\n\n<p>As principais frentes desse pilar est\u00e3o voltadas para o entendimento da percep\u00e7\u00e3o dos clientes do CSC &#8211; com objetivo de identificar onde est\u00e3o as principais oportunidades de melhoria -,&nbsp; e relacionadas com os canais de atendimento disponibilizados &#8211; com o intuito de buscar formas de facilitar a intera\u00e7\u00e3o e comunica\u00e7\u00e3o com os stakeholders.&nbsp;<\/p>\n\n\n\n<p>Al\u00e9m disso, vale destacar que metade das empresas est\u00e3o preocupadas em capacitar o time do CSC para que consigam oferecer uma melhor experi\u00eancia para seus clientes, por meio de treinamentos que refor\u00e7am os conceitos e boas pr\u00e1ticas do tema, sendo que algumas delas est\u00e3o inclusive criando uma \u00e1rea focada no assunto<\/p>\n\n\n\n<p>*<em>O IEG consolida informa\u00e7\u00f5es de mais de 200 empresas que possuem um Centro de Servi\u00e7os Compartilhados no Brasil por meio de diversas pesquisas realizadas com o objetivo de tra\u00e7ar um panorama deste mercado. Grande parte dessas estat\u00edsticas s\u00e3o disponibilizadas na <a href=\"http:\/\/bit.ly\/mia-ieg\" target=\"_blank\" rel=\"noreferrer noopener\">MIA \u2013 Market Intelligence Application Shared Services<\/a> -, plataforma de dados sobre CSC do IEG.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Para serem bem-sucedidos, os CSCs precisam garantir que a experi\u00eancia do cliente n\u00e3o seja comprometida, pois o foco nele \u00e9 um dos grandes pilares e diferenciais do modelo de Servi\u00e7os Compartilhados. Conforme dados compilados na MIA*, plataforma de dados sobre CSC do IEG, \u00e9 poss\u00edvel identificar quais s\u00e3o as iniciativas que as empresas planejaram para [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7645,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7643","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-servicos-compartilhados"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IEG Connection | Quais iniciativas de experi\u00eancia do cliente os CSCs planejaram para 2023?<\/title>\n<meta name=\"description\" content=\"An\u00e1lises da MIA, plataforma de dados do IEG, apontam quais iniciativas ser\u00e3o tomadas sobre a experi\u00eancia do cliente nos CSCs brasileiros.\" 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