{"id":558,"date":"2016-11-08T17:24:21","date_gmt":"2016-11-08T19:24:21","guid":{"rendered":"https:\/\/ssconnection.com.br\/?p=558"},"modified":"2016-11-08T17:24:21","modified_gmt":"2016-11-08T19:24:21","slug":"portal-de-cliente-e-fornecedor-autoatendimento-e-controle","status":"publish","type":"post","link":"https:\/\/ieg.com.br\/blog\/portal-de-cliente-e-fornecedor-autoatendimento-e-controle\/","title":{"rendered":"Portal de Cliente e Fornecedor: autoatendimento e controle"},"content":{"rendered":"<p class=\"font_8\">Nos \u00faltimos anos, o avan\u00e7o da tecnologia vem permitindo a constru\u00e7\u00e3o de um novo modelo de relacionamento com os stakeholders no mundo empresarial. A busca constante pela otimiza\u00e7\u00e3o de recursos est\u00e1 tornando o autoatendimento cada vez mais comum nas empresas e essa mudan\u00e7a est\u00e1 acontecendo n\u00e3o s\u00f3 no relacionamento com os clientes, como tamb\u00e9m com os fornecedores.<\/p>\n<p class=\"font_8\">Em uma pesquisa realizada pelo IEG com empresas de um dos principais Grupos de CSC do pa\u00eds, foi identificado que mais da metade (56%) delas possui um Portal de Fornecedores contendo informa\u00e7\u00f5es de faturas em aberto e pagas. Este portal possui diversas finalidades, como centraliza\u00e7\u00e3o e controle de informa\u00e7\u00f5es, gera\u00e7\u00e3o de relat\u00f3rios, redu\u00e7\u00e3o de diverg\u00eancias e, principalmente, a possibilidade de autoatendimento por parte dos fornecedores.<\/p>\n<p class=\"font_8\">Al\u00e9m disso, 30% das empresas que possuem o Portal de Fornecedores disseram que a ferramenta realiza envio de correspond\u00eancia autom\u00e1tica de pagamento, o que melhora o fluxo de informa\u00e7\u00f5es e evita problemas futuros com os fornecedores.<\/p>\n<p class=\"font_8\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-592 aligncenter\" src=\"https:\/\/ssconnection.com.br\/wp-content\/uploads\/2016\/11\/2f84a4_b70f6d41b6344daa90b4a6d447acd33c_mv2_d_2480.jpg\" alt=\"2f84a4_b70f6d41b6344daa90b4a6d447acd33c_mv2_d_2480\" width=\"440\" height=\"310\" srcset=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2016\/11\/2f84a4_b70f6d41b6344daa90b4a6d447acd33c_mv2_d_2480.jpg 440w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2016\/11\/2f84a4_b70f6d41b6344daa90b4a6d447acd33c_mv2_d_2480-300x211.jpg 300w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2016\/11\/2f84a4_b70f6d41b6344daa90b4a6d447acd33c_mv2_d_2480-370x261.jpg 370w\" sizes=\"(max-width: 440px) 100vw, 440px\" \/><\/p>\n<p class=\"font_8\">No caso do Portal de Clientes, apenas 29% das empresas entrevistadas possuem a ferramenta com informa\u00e7\u00f5es de faturas em aberto e pagas. Considerando as que possuem, 60% informaram que o portal permite autoatendimento do cliente e 50% enviam correspond\u00eancia autom\u00e1tica de cobran\u00e7a. A pr\u00e1tica n\u00e3o \u00e9 t\u00e3o difundida como no caso dos fornecedores, entretanto, j\u00e1 est\u00e1 sendo utilizada por algumas organiza\u00e7\u00f5es que est\u00e3o colhendo os benef\u00edcios de otimiza\u00e7\u00e3o.<\/p>\n<p class=\"font_8\"><img decoding=\"async\" class=\"size-full wp-image-596 aligncenter\" src=\"https:\/\/ssconnection.com.br\/wp-content\/uploads\/2016\/11\/2f84a4_ee06ac5abf2d4237b805aaf753a4ffec_mv2_d_2480.jpg\" alt=\"2f84a4_ee06ac5abf2d4237b805aaf753a4ffec_mv2_d_2480\" width=\"439\" height=\"315\" srcset=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2016\/11\/2f84a4_ee06ac5abf2d4237b805aaf753a4ffec_mv2_d_2480.jpg 439w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2016\/11\/2f84a4_ee06ac5abf2d4237b805aaf753a4ffec_mv2_d_2480-300x215.jpg 300w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2016\/11\/2f84a4_ee06ac5abf2d4237b805aaf753a4ffec_mv2_d_2480-370x265.jpg 370w\" sizes=\"(max-width: 439px) 100vw, 439px\" \/><\/p>\n<p class=\"font_8\">Tanto o Portal de Fornecedores quanto o de Clientes podem ser criados pela equipe interna de TI ou com apoio de empresas terceiras, dependendo da avalia\u00e7\u00e3o de custo vs. benef\u00edcio realizada. O importante \u00e9 que as funcionalidades melhorem o desempenho, principalmente, das \u00e1reas de Contas a Pagar, Suprimentos, Contas a Receber e Cobran\u00e7a da companhia.<\/p>\n<p class=\"font_8\"><img decoding=\"async\" class=\"size-full wp-image-597 aligncenter\" src=\"https:\/\/ssconnection.com.br\/wp-content\/uploads\/2016\/11\/2f84a4_4881590848114d939c65cdff7e9f2cd8_mv2_d_2480.jpg\" alt=\"2f84a4_4881590848114d939c65cdff7e9f2cd8_mv2_d_2480\" width=\"440\" height=\"310\" srcset=\"https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2016\/11\/2f84a4_4881590848114d939c65cdff7e9f2cd8_mv2_d_2480.jpg 440w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2016\/11\/2f84a4_4881590848114d939c65cdff7e9f2cd8_mv2_d_2480-300x211.jpg 300w, https:\/\/ieg.com.br\/blog\/wp-content\/uploads\/2016\/11\/2f84a4_4881590848114d939c65cdff7e9f2cd8_mv2_d_2480-370x261.jpg 370w\" sizes=\"(max-width: 440px) 100vw, 440px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nos \u00faltimos anos, o avan\u00e7o da tecnologia vem permitindo a constru\u00e7\u00e3o de um novo modelo de relacionamento com os stakeholders no mundo empresarial. A busca constante pela otimiza\u00e7\u00e3o de recursos est\u00e1 tornando o autoatendimento cada vez mais comum nas empresas e essa mudan\u00e7a est\u00e1 acontecendo n\u00e3o s\u00f3 no relacionamento com os clientes, como tamb\u00e9m com [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":576,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-558","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-servicos-compartilhados"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IEG Connection | Portal de Cliente e Fornecedor: autoatendimento e controle<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ieg.com.br\/blog\/portal-de-cliente-e-fornecedor-autoatendimento-e-controle\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IEG Connection | Portal de Cliente e Fornecedor: autoatendimento e controle\" \/>\n<meta property=\"og:description\" content=\"Nos \u00faltimos anos, o avan\u00e7o da tecnologia vem permitindo a constru\u00e7\u00e3o de um novo modelo de relacionamento com os stakeholders no mundo empresarial. 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